New Leader for Credit Union 1 Member Service Center

Anchorage Residents, Meet the New Face Leading Your Credit Union’s Support Team

Constance Aguilar has stepped into the role of Vice President of Member Operations at Credit Union 1 (CU1), taking the helm of the Member Service Center – the vital lifeline for Alaskans seeking assistance with their finances across our vast state. Aguilar joined CU1 in December, bringing seventeen years of experience in the financial services industry and a proven track record in branch leadership, risk management, and building strong teams.

What This Means for Anchorage

This appointment is significant for Anchorage residents and the wider community. The Member Service Center handles a massive volume of transactions – roughly equivalent to CU1’s entire branch network – providing crucial support via phone, email, and chat. With CU1 serving communities from downtown Anchorage to remote villages like Hooper Bay and even the Kenai Peninsula, this centralized support system is increasingly important for Alaskans accessing their accounts and managing their finances, particularly those living in areas with limited branch access. Aguilar’s focus on enhancing the member experience will directly benefit those relying on CU1’s services, ensuring timely and effective support.

Local Context

Alaska’s unique geography – vast distances, challenging weather, and reliance on subsistence lifestyles – demands a robust and accessible financial system. Credit unions like CU1 play a critical role in supporting these communities, often serving as the primary banking option for residents in rural areas. The presence of Joint Base Elmendorf-Richardson (JBER) and the broader military community also contributes to CU1’s reach, providing financial services to both active duty personnel and their families. Furthermore, Alaska Native communities, with their deep connection to the land and traditional subsistence practices, rely on financial institutions to manage their resources and support their economies. CU1’s commitment to expanding service to underserved areas reflects this understanding and dedication to supporting all Alaskans.

What to Know

Aguilar’s leadership will prioritize improving the member experience, streamlining processes, and expanding support to remote areas. You can reach the Member Service Center at 995-3000 or visit CU1’s website at cu1.org. For those utilizing the chat feature, you’ll find it a quick and convenient way to get answers to your questions.

Let’s welcome Constance to Anchorage and support her efforts to ensure CU1 continues to be a trusted partner for all Alaskans.

As always, thank you for being part of the Anchorage community.