Hardware Support Customer Advocate
The “Hardware Support Customer Advocate” position at Photobooth Supply Co is a unique opportunity for individuals with a passion for technology and troubleshooting. As a Customer Advocate, you will have the crucial role of advocating for the best customer experience, ensuring that every interaction is both enjoyable and helpful. This is not a regular customer service position, but rather a chance to use your technical expertise to assist photo booth owners with their hardware-related issues. With a minimum of 2 years of hardware troubleshooting experience, you will be responsible for investigating and resolving a wide range of technical situations, while effectively communicating complex information in a simple and clear manner. If you have a natural problem-solving ability, a curiosity for understanding how things work, and the drive to find the root cause of every issue, then this position is perfect for you. Don’t miss out on this opportunity to join a passionate team and make a difference in the technology support industry. Apply now!
Hardware Support Customer Advocate
Photobooth Supply Co
Hacienda Heights, California, United States
US only, strong preference for California-based residents
Advocating for the Best Customer Experience
At Photobooth Supply Co, we believe in providing the best possible customer experience. That’s why we are looking for a Hardware Support Customer Advocate who will go above and beyond to ensure our customers have a positive and memorable experience. As the advocate, it will be your responsibility to understand our customers’ needs and concerns and work towards resolving them in a timely and satisfactory manner.
Customer Service vs. Customer Support
It’s important to note that this position is not just about customer service, but about customer support. While customer service is focused on addressing customer inquiries and providing assistance, customer support takes it a step further. As a Hardware Support Customer Advocate, you will not only handle customer inquiries, but also troubleshoot and resolve hardware-related issues. This requires a deeper understanding of technical problems and the ability to diagnose and fix them.
Experience in Hardware Repair
To excel in this role, you must have experience in repairing computers and other tech devices. We are looking for candidates who have at least 2 years of experience troubleshooting hardware issues. This experience will be crucial in your ability to investigate and resolve hardware-related problems for our customers.
Ability to Communicate Technical Information in Simple Language
While technical knowledge is important, it’s equally important to be able to communicate that knowledge in a way that is easy for customers to understand. As a Hardware Support Customer Advocate, you should have the ability to explain complex technical information in simple, layman’s terms. This will ensure that our customers feel heard and understood, even if they don’t have a technical background.
Natural Problem Solver and Curious About Technology
Being a natural problem solver is a must for this role. You should have a curious mindset and a genuine interest in technology. This curiosity will drive you to explore and understand the intricate workings of the hardware you support. Additionally, you should possess the ability to think outside the box and find innovative solutions to problems that may arise.
Acts to Improve Customer Experience
As a Hardware Support Customer Advocate, your main goal is to improve the customer experience. This means taking proactive steps to identify and address potential pain points for our customers. You should constantly seek feedback from customers and use that feedback to implement improvements in our products and services.
Time Shift Availability
It’s important to note that this position requires availability during the time shift of Monday to Friday, 7am – 4pm Pacific Time. If you are unable to commit to this schedule, your application will automatically be disqualified.
Required Skills and Software
To succeed in this role, you should have experience in technical support, hardware support, and customer support. Familiarity with software such as Zendesk, Slack, Shopify, Shipstation, iOS, and macOS is also beneficial.
States Where Applicants Must Live
This position is currently open to applicants residing in the following states:
- California (preferred)
- New Hampshire
- New York
- North Carolina
- Rhode Island
Benefits of the Position
Working with Photobooth Supply Co as a Hardware Support Customer Advocate comes with several benefits. These include:
- Health Benefits
- 401K for California Based Employees
- Education Stipend
- Remote Work
- Bonus Plan
- Annual Retreat
- Generous PTO and Holiday Schedule
- Quarterly Financial Meetings
- Open Book Management
- Intimate Team
- Work from Home Stipend
How to Apply
If you believe you have the skills and experience required for this position, we encourage you to apply through our website. You can find the application link here. We look forward to reviewing your application and potentially welcoming you to the Photobooth Supply Co team.